Introduction and Acceptance

This Terms of Service agreement governs all purchases of shoes from Hong Kong Hangyue International Limited through ezjleathershoes.com. By placing an order, the customer accepts these terms in full. The customer must be at least 18 years old or have legal guardian consent. Hong Kong Hangyue International Limited may update these terms by posting a revised version on ezjleathershoes.com. Continued use of ezjleathershoes.com after changes constitutes acceptance.

Account Registration and Accuracy

The customer may create an account to purchase shoes. The customer must provide accurate, current, and complete information. The customer is responsible for maintaining the confidentiality of account credentials. Hong Kong Hangyue International Limited is not liable for losses arising from unauthorized account access. The customer must notify Hong Kong Hangyue International Limited immediately of any security breach.

Product Information and Availability

Hong Kong Hangyue International Limited sells shoes in specific styles, sizes, and colors. Product descriptions, images, and measurements are provided for identification. Color and material may vary slightly from images. All orders are subject to availability. Hong Kong Hangyue International Limited may cancel an order if the selected shoe is unavailable. If an order is cancelled due to unavailability, Hong Kong Hangyue International Limited will issue a full refund.

Pricing and Payment

All prices are displayed on ezjleathershoes.com in the currency shown at checkout. The customer must pay the total price, shipping fees, and applicable taxes. Hong Kong Hangyue International Limited accepts payment methods displayed on ezjleathershoes.com. The customer warrants that payment information is valid and authorized. Hong Kong Hangyue International Limited may verify payment details before processing an order.

Shipping and Delivery

Hong Kong Hangyue International Limited ships shoes to addresses provided by the customer. The customer must provide a complete and accurate shipping address. Delivery timelines depend on the destination and carrier. Hong Kong Hangyue International Limited is not responsible for delays caused by carriers, customs, or incorrect addresses. Risk of loss passes to the customer upon carrier delivery confirmation.

14 days No-Reason Refund Policy

The customer may return any purchased shoes for any reason within exactly 14 days of receiving the order. This is a strict 14 days no-reason refund policy. The customer must request a return by contacting Hong Kong Hangyue International Limited at [email protected] within 14 days of receipt. The customer must return the shoes in original condition with all packaging. Hong Kong Hangyue International Limited will not accept returns after 14 days. The customer bears return shipping costs unless the return is due to an error by Hong Kong Hangyue International Limited.

Refund Processing Timeframes

After Hong Kong Hangyue International Limited receives and inspects the returned shoes, Hong Kong Hangyue International Limited will approve or reject the refund. Approved refunds are processed within 14 days. The refund amount will arrive in the customer's account at least 14 days after approval. The total time from return receipt to refund arrival in the customer's account takes at least 14 days. For PayPal refunds, the refund will take at least 14 days. Due to local laws, PayPal refunds in some regions may take up to 30 days. The customer must allow these timeframes. Hong Kong Hangyue International Limited is not responsible for delays caused by payment providers or financial institutions.

Damaged or Defective Goods

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The customer must contact Hong Kong Hangyue International Limited at [email protected] within 7 days of receiving the order. The customer must provide order details, photographs, and a description of the damage or defect. Hong Kong Hangyue International Limited will review the claim and may request the return of the damaged or defective shoes. Claims submitted after 7 days will be rejected. This 7-day claim period is separate from the 14 days no-reason refund policy.

Order Cancellation

The customer may cancel an order before shipment. The customer must contact Hong Kong Hangyue International Limited at [email protected] to request cancellation. If the order has not shipped, Hong Kong Hangyue International Limited will cancel the order and issue a full refund. Refund processing follows the Refund Processing Timeframes section. If the order has shipped, the customer must follow the return and refund policy.

Intellectual Property

All content on ezjleathershoes.com is owned by Hong Kong Hangyue International Limited or its licensors. These items are text, images, logos, and software. The customer may not copy, reproduce, distribute, or modify any content without written permission from Hong Kong Hangyue International Limited. The customer may use ezjleathershoes.com only for personal, non-commercial purposes. Unauthorized use may result in legal action.

Limitation of Liability

Hong Kong Hangyue International Limited is not liable for indirect, incidental, special, or consequential damages arising from the purchase or use of shoes. These damages are lost profits, lost data, and business interruption. Hong Kong Hangyue International Limited total liability for any claim is limited to the amount paid by the customer for the specific shoes. This limitation applies to the fullest extent permitted by Hong Kong law.

Indemnification

The customer agrees to indemnify and hold harmless Hong Kong Hangyue International Limited from any claims, damages, losses, or expenses arising from the customer's breach of these terms. These expenses are legal fees. The customer must cooperate with Hong Kong Hangyue International Limited in the defense of any such claim.

Privacy

Hong Kong Hangyue International Limited collects personal information to process orders, ship shoes, and provide customer support. The customer consents to the collection and use of personal information for these purposes. Hong Kong Hangyue International Limited will not sell personal information to third parties. The customer may request access to or deletion of personal information by contacting [email protected].

Severability and Entire Agreement

If any provision of these terms is found unenforceable, the remaining provisions remain in full force. These terms constitute the entire agreement between the customer and Hong Kong Hangyue International Limited regarding the purchase of shoes. These terms replace all prior agreements and understandings.

Governing Law

These terms are governed by the laws of Hong Kong. Any dispute arising from these terms or any purchase of shoes from Hong Kong Hangyue International Limited through ezjleathershoes.com shall be resolved under Hong Kong law. The courts of Hong Kong have exclusive jurisdiction over all disputes. The customer agrees to submit to the personal jurisdiction of Hong Kong courts.

Contact Information

For questions about these terms, returns, refunds, or damaged goods, contact Hong Kong Hangyue International Limited. Email: [email protected]. Address: UNIT 917A 9/F TOWER A NEW, MANDARIN PLAZA NO 14 SCIENCE, MUSEUM RD TST KLN, HONG KONG. Phone: +852 5425 4962. The customer must use these contact details for all formal notices. Hong Kong Hangyue International Limited will respond via email.