Shipping & Returns Overview

This Shipping & Returns document applies to all shoe purchases made through ezjleathershoes.com. Hong Kong Hangyue International Limited governs the shipping and return conditions described below. By placing an order, the buyer accepts these conditions. The buyer must read this document before submitting an order.

Shipping Policy

Hong Kong Hangyue International Limited ships shoe orders to the destinations displayed at checkout. Shipping availability depends on the delivery address and the shipping method selected by the buyer. Hong Kong Hangyue International Limited uses third-party carriers. Tracking information is provided when the carrier makes it available. Shipping timelines are standard and vary by destination, carrier route, and shipping method. Hong Kong Hangyue International Limited does not promise rapid delivery and does not guarantee a specific delivery date. Orders are processed after payment authorization and verification. The buyer must provide accurate shipping information. Hong Kong Hangyue International Limited is not responsible for delays caused by incorrect addresses, failed delivery attempts, carrier disruptions, customs procedures, or events outside the control of Hong Kong Hangyue International Limited. Delivery is complete when the carrier confirms delivery to the address provided by the buyer.

Return Eligibility and 14-Day No-Reason Refund Policy

The buyer may return eligible shoes within exactly 14 calendar days after delivery. The return period begins on the delivery date confirmed by the carrier. The buyer may request a return for any reason. No reason is required. Hong Kong Hangyue International Limited applies a strict 14-day no-reason refund policy. The buyer must submit the return request within exactly 14 calendar days after delivery. Requests received after the 14-day period are not eligible for a no-reason refund. Returned items must be unused, in original packaging, and with all original tags attached. Items that show wear, alteration, damage caused by the buyer, missing parts, or missing packaging are not eligible. The refund applies to the purchase price of eligible returned shoes. Hong Kong Hangyue International Limited may refuse a refund if the returned item does not meet these conditions.

Return Shipping Costs

The buyer completely bears the return shipping costs. Hong Kong Hangyue International Limited does not provide prepaid return labels unless a separate written policy states otherwise. The buyer must pay all carrier charges, packaging costs, insurance costs, customs fees, and other costs related to returning the item. Return shipping costs are not reimbursed by Hong Kong Hangyue International Limited. The buyer must use a trackable shipping service. Hong Kong Hangyue International Limited is not responsible for returned items lost or damaged during return transit.

Step-by-Step Return Process

Step 1: The buyer contacts Hong Kong Hangyue International Limited at [email protected] within exactly 14 calendar days after delivery and provides the order number and item details. Step 2: Hong Kong Hangyue International Limited reviews the request and provides return authorization instructions. Step 3: The buyer packs the shoes securely in the original packaging with all original tags attached. Step 4: The buyer includes the order number inside the return package. Step 5: The buyer ships the package to the return address provided by Hong Kong Hangyue International Limited. The recipient must be Hong Kong Hangyue International Limited, the contact phone is +852 5425 4962, and the specific return address is UNIT 917A 9/F TOWER A NEW, MANDARIN PLAZA NO 14 SCIENCE, MUSEUM RD TST KLN, HONG KONG. Step 6: The buyer pays all return shipping costs. Step 7: Hong Kong Hangyue International Limited inspects the returned item after receipt. Step 8: Hong Kong Hangyue International Limited approves or denies the refund based on the return eligibility conditions. Step 9: If approved, Hong Kong Hangyue International Limited issues the refund to the original payment method.

Refund Processing Time and PayPal Refunds

Refund arrival time is at least 14 days. The refund process begins after Hong Kong Hangyue International Limited receives and inspects the returned item. Hong Kong Hangyue International Limited issues the refund after approval. The buyer must allow at least 14 days for the refund to arrive. Bank processing, payment provider rules, and regional financial procedures can extend the arrival time. PayPal refunds take at least 14 days to arrive. In some regions, local laws require up to 30 days for PayPal refunds. Where local laws require up to 30 days, the PayPal refund may take up to 30 days. Hong Kong Hangyue International Limited follows applicable local law for PayPal refunds. The buyer must not open a payment dispute before contacting Hong Kong Hangyue International Limited at [email protected] and allowing the stated refund period.

Damaged or Defective Items

Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. The buyer must contact Hong Kong Hangyue International Limited at [email protected] within exactly 7 days after the carrier confirms delivery. The buyer must provide the order number, photographs of the damaged or defective item, and photographs of the packaging. Claims submitted after exactly 7 days of receipt are not accepted. This damaged goods period matches the Terms of Service. Hong Kong Hangyue International Limited may require the buyer to return the damaged or defective item before issuing a replacement or refund. The buyer bears return shipping costs for damaged or defective item claims.

Non-Returnable Conditions

Items must be unused and in original packaging. Items must include all original tags and accessories. Items that are used, washed, altered, damaged by the buyer, missing parts, or missing original packaging are not returnable. The buyer must verify the item condition before shipping the return. Hong Kong Hangyue International Limited does not accept returns that fail these conditions. A no-reason refund is not available for items that fail these conditions.